Our commitment to you

We are committed to:

Fairness and equality

Fairness and Equality are values that have remained at the heart of our organisation since it was established. We measure the impact of our work on stakeholders, and undertake regular policy reviews, including employment issues and Equality Impact Assessment, working along with our partners in the Consultative Forum.

Integrity and honesty

We always deal with people with respect and work to be recognised as an organisation that is principled and can be trusted.

Openness and accountability

We always try to work in ways that allow people to know why we make decisions. We honour both the letter and the spirit of our Freedom of Information and Data Protection responsibilities.

Care for the environment

We have an Environmental Management Policy that aims to minimise any adverse effects our actions have on the environment. We also work with contractors and suppliers to minimise adverse impacts from things they do on our behalf.

Responsive to our customers

We use research to measure customer satisfaction, and we consult before taking major decisions that affect customers. We listen to the views of customers through the Housing Community Network and Community Participation Compacts.

Value for money

We do our utmost to deliver a first class service while seeking to minimise cost.

Valuing and developing our staff

Our staff are the key to all that we do. We treat them fairly and make sure that they have all necessary support, training and recognition.

Innovation and creativity

We always try to develop, encourage and adapt imaginative approaches to housing issues in Northern Ireland working alongside partners, stakeholders and customers to ensure the best possible services.

Our Mission

"Working together to ensure that everyone has access to a decent affordable home in a safe and healthy community"