Rent arrears
Updated: 22 May 2012
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Like any organisation we need money to carry out all our functions. Part of the money we use to do this comes through rent. We have an annual rental income of £245.9m and by the end of the year we were managing 90,188 homes. At 31 March 2011 total rent and rates arrears were £12.6m, a decrease of £654k. This represents 4.4% of collectable income.
We also reduced the number of tenants more than 13 weeks in arrears to 3.4% and the percentage of arrears written off to just 1.33% of all collectable income. Past tenant debt is down to 1.34%
During the year we continued to provide advice and support, including debt counselling and preventative arrangements for those who had difficulty paying their rent as well as taking firm action against those who persisted in not paying their rent.
