Our mission and core values
Updated: 23 May 2013
We are committed to:
Openness and accountability
We will work as a principled organisation that can be trusted. We will deal with people with respect and frankness and be open about why we make decisions. We will honour both the letter and the spirit of our Freedom of Information and Data Protection responsibilities.
Responsiveness to our customers and community
We will listen to the views of customers and take account of their views in making decisions. We will use direct consultation and research to find out what our customers want and how they feel about the services we provide.
Fairness and equity
We have always kept these values at the heart of our organisation. We measure the impact of our work on stakeholders to aid our processes of regular policy review, including employment issues and Equality Impact Assessment working along with our partners in the Consultative Forum.
Caring for the environment
We will work to protect and improve the environment. Our Environmental Management Policy aims to minimise any adverse effects our actions (or those of our agents) have on the environment. We will work to improve biodiversity.
Valuing and developing our staff
We believe our staff do a wonderful job. We will treat them fairly and make sure that they have all necessary support, training and recognition. Through a well-trained and well-managed staff we are able to develop imaginative approaches to housing issues in Northern Ireland.
Working in partnership to ensure that everyone has access to a good affordable home in a safe and healthy community.