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How we deal with your complaint

Updated: 25 Oct 2014
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We will record and formally acknowledge your complaint
A member of staff helping a customer
When we receive your complaint of anti-social behaviour we will:
  • record and formally acknowledge your complaint in a timely manner
  • start an investigation of the anti-social behaviour which will include:
    • interviewing everyone involved in the anti-social behaviour
    • working with voluntary and statutory agencies where appropriate to define the anti-social behaviour and address possible causes of the behaviour
Depending upon the seriousness of the complaint, your investigating officer may agree an action plan with you and give you an incident diary to record any further incidents that may occur while the case is being investigated.