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How to get in touch

Updated: 21 Oct 2014
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General enquiries 03448 920 900

(8.30am to 5.00pm)

Housing Benefit enquiries 03448 920 902

(8.30am to 5.00pm)

Repairs 03448 920 901

(8.30am to 5.00pm for normal repairs - 24hr service for emergencies)
Calls to 03 numbers cost no more than a national rate call to a 01 or 02 number and must count towards any inclusive minutes or discount schemes in the same way as 01 and 02 calls. These rules apply to calls from any type of line including mobile, BT, other fixed line or payphone.

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Out-of-hours emergency repairs and homelessness

When our offices are closed please use these out-of-hours emergency numbers if you have an emergency repair or are homeless. Do not contact us by email about an emergency.

Complaints

If our service has fallen below your expectations then we want to know about it. You can complain using our Complaints form. You can also read more about our Complaints procedure.

Feedback

We welcome comments on our services. If you want to make a comment about any of our services or if you want to let us know about a problem on this website then please use our Feedback form.

Text Relay service

The old Textphone (Minicom) number 0845 650 4381 has now been replaced with a more comprehensive user friendly service - Text Relay.  
Text Relay allows people who are deaf or hearing impaired to use a textphone to access any services that are available on standard telephone systems.
A highly trained Text Relay operator provides a communicative link between the textphone user (who is deaf) and the hearing person. The service is discreet, confidential and convenient. If you are deaf, all you need is a textphone, which is a specially adapted telephone with a keyboard.

So what text phone number should you now use?

General enquiries 18001 03448 920 900
Repairs 18001 03448 920 901
Housing Benefit 18001 03448 920 902