Results of the Continuous Tenants Omnibus Survey
Updated: 23 May 2012
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The Continuous Tenants' Omnibus Survey (CTOS) is an assessment of the attitudes of Housing Executive tenants. The CTOS is a cornerstone of our service delivery in terms of the Northern Ireland Act (1998), "Modernising local government – in touch with the people" (1998), targeting social need and best practice; it is also linked to our sixth strategic objective, “Delivering better public services”.
The annual reporting of results from the CTOS allows us to measure the effect of action taken as a result of government directives, such as best value. The CTOS monitors the level of customer satisfaction with our services and identifies areas where we need to improve the quality of our services.
Download recent reports
- Download the 2010 CTOS (published 2011) (
533 KB) - Download the 2009 CTOS (published 2010) ( 1618 KB)
- Download the 2008 CTOS (published 2009) ( 1551 KB)
- Download the 2007 CTOS (published 2008) ( 2143 KB)
- Download the 2006 CTOS (published 2007) ( 2203 KB)
