Complaints
 | Publication: | Board Paper on complaints 2006-07 (71.2 KB) |
| Description: | The Housing Executive operates a Complaints Procedure for the benefit of customers who wish to appeal against decisions taken or make representations about the manner in which their case has been handled | |
| Availability: | Download; | |
| Cost: | Free | |
| More Detail | ||
| Publication: | Board Paper on complaints 2007-08 (68.7 KB) |
| Description: | The Housing Executive operates a Complaints Procedure for the benefit of customers who wish to appeal against decisions taken or make representations about the manner in which their case has been handled | |
| Availability: | Download; | |
| Cost: | Free | |
| More Detail | ||
| Publication: | Complaints - Making a complaint June 06 (435.9 KB) |
| Description: | A guide to the complaints procedure of the NIHE. This is a 12 page colour booklet. | |
| Availability: | View Online; District Office; Download; Post; | |
| Cost: | Free | |
| More Detail | ||
| Publication: | Complaints Core Principles (21.8 KB) |
| Description: | The Housing Executive operates a Complaints Procedure for the benefit of customers who wish to appeal against decisions taken or make representations about the manner in which their case has been handled | |
| Availability: | Download; | |
| Cost: | Free | |
| More Detail | ||
| Publication: | Customer Charter (192.5 KB) |
| Description: | Our aim is to provide the best possible service to our customers in an efficient, effective and professional manner | |
| Availability: | Download; | |
| Cost: | Free | |
| More Detail | ||
| Publication: | Internal Complaints review 2008 (52.0 KB) |
| Description: | This paper examines the perceived strengths and weaknesses of the Housing Executives complaints procedure and recommends changes | |
| Availability: | Download; | |
| Cost: | Free | |
| More Detail | ||
| Publication: | Stick Twist or Bust - Impact of funding on development for SMEs (243.0 KB) |
| Description: | Working Paper 3 - The impact of mixed finding and the efficiency agenda on housing associations with a development programme | |
| Availability: | Download; | |
| Cost: | Free | |
| More Detail | ||
| Publication: | Tenant's Rights and Responsibilities (285.6 KB) |
| Description: | This leaflet outlines your legal rights and responsibilities as a tenant in a Housing Executive home - what you must do as a tenant and what we must do as your landlord. | |
| Availability: | Download; | |
| Cost: | Free | |
| More Detail | ||
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NIHE Head Office, The Housing Centre, 2 Adelaide Street, Belfast, BT2 8PB.
Tel: (028) 90240588