Complaints

Adobe Acrobat DocumentPublication:Board Paper on complaints 2006-07 (71.2 KB)
Description:The Housing Executive operates a Complaints Procedure for the benefit of customers who wish to appeal against decisions taken or make representations about the manner in which their case has been handled
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Cost:Free
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Adobe Acrobat DocumentPublication:Board Paper on complaints 2007-08 (68.7 KB)
Description:The Housing Executive operates a Complaints Procedure for the benefit of customers who wish to appeal against decisions taken or make representations about the manner in which their case has been handled
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Cost:Free
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Adobe Acrobat DocumentPublication:Complaints Core Principles (21.8 KB)
Description:The Housing Executive operates a Complaints Procedure for the benefit of customers who wish to appeal against decisions taken or make representations about the manner in which their case has been handled
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Cost:Free
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Adobe Acrobat DocumentPublication:Complaints Leaflet (319.3 KB)
Description:This leaflet sets out the Northern Ireland Housing Executive's Complaint Procedure. Giving guidance to those who wish to make a complaint.
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Cost:Free
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Adobe Acrobat DocumentPublication:Customer Charter (192.5 KB)
Description:Our aim is to provide the best possible service to our customers in an efficient, effective and professional manner
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Cost:Free
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Adobe Acrobat DocumentPublication:Internal Complaints review 2008 (52.0 KB)
Description:This paper examines the perceived strengths and weaknesses of the Housing Executives complaints procedure and recommends changes
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Cost:Free
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Adobe Acrobat DocumentPublication:Tenant's Rights and Responsibilities (285.6 KB)
Description:This leaflet outlines your legal rights and responsibilities as a tenant in a Housing Executive home - what you must do as a tenant and what we must do as your landlord.
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Cost:Free
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