Different ways you can pay your rent

Updated: 08 Feb 2012
Share |
You can pay your rent at an accounts office
Collon Terrace District Office, Derry
You can pay your rent :

How do I pay through PayPoint?

Tenants can go into any of the PayPoint  outlets located throughout Northern Ireland to pay their rent and other housing charges. You can use your existing payment cards as the payment process in PayPoint outlets is the same as that in a Post Office. PayPoint agents are provided with an electronic terminal to record the customer transaction details. A typical transaction takes 20 seconds and each transaction produces a unique customer receipt. The service is completely free to customers.
Hand your rent card across the counter with your payment. You can pay by cash or cheque. The counter staff will read your payment details from the card on their electronic terminal. Details of your rent payment will normally appear on your rent account within three working days. You can also pay without your rent card using a temporary Giro book or Transcash. You'll get a receipt which you should retain to check off against your rent statement.

How do I pay online?

You can now pay for several services online.

Paying by Standing Order

If you choose to pay by Standing Order, every time your rent charge changes a new Standing Order Mandate has to be completed by you and sent to your bank/building society for changing.

How do I pay by post?

If you are unable to call at the Post Office then you may pay your rent by post. Send your payment to your accounts office, along with details of your name, address and the account that you wish to be credited.
Cheques should be made payable to Northern Ireland Housing Executive and crossed “A/C Payee Only”. Postal Orders are also acceptable. A receipt will be posted to you. You should retain your receipt to check it off against your rent statement
Please do not send cash through the post.

Can I pay directly from my bank account?

If you have a current bank or building society account you can pay by Standing Order. These methods allow your bank or building society to make regular rent payments, on your behalf, to the Housing Executive. Standing Order forms are available from any local office.
We will inform you what you should pay for rent and rates and an additional sum if there are arrears. We will also tell you if there is a change in the amount to be paid. It is your responsibility to tell your bank what to pay us. You must also authorise any changes in the amount to be paid to us by your bank or building society.

How do I pay at the Post Office?

Hand your rent card across the Post Office counter with your payment. You can pay by cash or cheque. The counter staff will read your payment details from the card on their electronic terminal. Details of your rent payment will normally appear on your rent account within three working days. You can also pay without your rent card using a temporary Giro book or Transcash. The Post Office will issue you with a receipt which you should retain to check off against your rent statement. Please note that we are phasing this method out in 2012.

How do I pay through Payzone?

You can pay through Payzone the same way as PayPoint, but we are phasing Payzone out in 2012.

How do I use a rent card to pay rent?

You can use a rent card at any Post Office or Housing Executive accounts office and pay by cash or cheque. You can also use your card to pay at any outlet displaying the PayPoint or Payzone sign. The locations of these outlets are displayed in your local district office or accounts office.

Where can I get further information?

If you require any further information about paying your rent then please contact your district office or accounts office where staff will be pleased to help you.
Help and advice on financial issues in general can be obtained through the Citizens Advice Bureau or on their website at http://www.citizensadvice.org.uk/index/aboutus/advice_changing_young_lives.htm