How do I report a repair?

We want to provide you with an effective repair service. To help do this we group repairs so we can do the urgent ones first.

There are three groups of repairs:

• Emergency

• Urgent

• Routine

Phone us - 03448 920 901 (including emergencies outside office hours)

Online - You can report a repair via the feedback form. Please do not use this form in the case of emergencies, use the number above.

Visit us - call or write to your District Office.

How can I help you complete my repairs quickly?

There are a few things you can do

• Give as much information about the nature and extent of the repair

• Tell us if it has led to other damage in your home

• Let us know when you are normally at home so a contractor can get in

• Leave a telephone number so we can contact you

• Let us know if your access details change