Social Security Agency putting 'Customers First'
Published: Fri, 1 Jun 2012
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The Social Security Agency has announced changes to the operation of their local office network across Northern Ireland to improve customer service.
The Customer First Initiative, now into its third phase, will see the centralisation of benefit processing in a number of Belfast and Londonderry Social Security Offices. This is planned to be completed by Autumn 2012. Further phases will incorporate new processing centres in Lurgan, Dungannon, Newry, Armagh and Enniskillen.
Social Security Agency, Chief Executive, Tommy O’Reilly said: “The Customer First changes, being implemented by the Social Security Agency, bring about a change to how the agency’s office network processes its business and allows us to provide greater choice for how our customers access our services.
“The changes brought about by Customer First help meet the changing needs of our customers and pave the way for the introduction of Universal Credit and other welfare reforms over the coming years.
“However, let me reiterate, there will be no loss of jobs for staff as a result of the Customer First restructuring proposals. No offices will be closing and customers who prefer to see staff face-to-face will continue to do so. The Customer First initiative aims to ensure that all our staff are fully supported in delivering an even better service to our customers.”
Social Security Agency, Chief Executive, Tommy O’Reilly said: “The Customer First changes, being implemented by the Social Security Agency, bring about a change to how the agency’s office network processes its business and allows us to provide greater choice for how our customers access our services.
“The changes brought about by Customer First help meet the changing needs of our customers and pave the way for the introduction of Universal Credit and other welfare reforms over the coming years.
“However, let me reiterate, there will be no loss of jobs for staff as a result of the Customer First restructuring proposals. No offices will be closing and customers who prefer to see staff face-to-face will continue to do so. The Customer First initiative aims to ensure that all our staff are fully supported in delivering an even better service to our customers.”
When complete, benefit processing offices will be located as follows:
- South Region – Lurgan, Dungannon, Newry, Armagh and Enniskillen.
- North Region – Foyle, Antrim, Magherafelt, Coleraine and Ballymena.
- Belfast Region – Andersonstown, Lisburn, Holywood Road, Knockbreda, Royston House and Falls Road.
