Critical care packages

If you have health or medical problems you may get some assistance from your energy providers.

NIE Critical Care

Those with serious medical conditions or who depend on life supporting electrical equipment can join NIE’s Critical Care Register to receive priority and the most up to date information during a power cut or planned interruption. Whether you want to sign up for this service or just find more you can contact NIE on 08457 643 643

Phoenix Supply

Phoenix have set up a scheme for customers who are 60 years of age or over, disabled (including those who are deaf or blind) or chronically sick. The additional services available include: a free annual gas safety check, provision of special controls/adaptors and information provided in alternative formats i.e. Braille. 

Firmus Energy

Firmus offer special controls and adaptors for appliances if you have a disability and find it difficult to use an electrical appliance. For example, easy turn knobs, Braille knobs, Heat sensitive switches & rocker switches etc. For more information  contact a member of their Customer Care Team on 0800 032 4567 or visit

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