COVID-19 Community Helpline
Having to stay at home can be very stressful especially if you are older or have an underlying health condition and are worried about getting essentials like food and medicine. This is why the Department for Communities has set up the COVID-19 Community Helpline to help you access services such as:
- Food delivery
- Prescription medication delivery
- Advice on claiming benefits
- Dog walking
- Mental health support
The helpline is operated by Advice NI staff and can be accessed free of charge by ringing 0808 802 0020. You can also email firstname.lastname@example.org or text ‘ACTION’ 81025.
‘Good Morning’ Calls
We have also implemented a ‘Good Morning’ telephone call service for elderly and vulnerable tenants.
Our staff are making regular phone calls to vulnerable tenants checking how they are coping, making connections to local action groups providing food and basic hygiene items, as well as arranging pharmacy pick-ups.
Most importantly, we are here to provide a friendly voice and a listening ear at this time to reduce any sense of social isolation.
We can refer you to ‘Good Morning’ telephone call services, which are available in the areas below. If you are interested in this service, please contact your Patch Manager or local office on 03448 920 900.
Areas and groups supported
Mid Ulster: Older people
Mid and East Antrim: Older people
North Belfast: Older and vulnerable people
West Belfast: Older and vulnerable people
South and East Belfast: Older and vulnerable people
Down:Older and vulnerable people
Please note that this service is not available in some areas.
If you are vulnerable or require additional support and do not live in the areas listed, you can call your Patch Manager or local office on 03448 920 900, and you can be signposted to local services that can provide assistance.