We will offer appointments for services that we cannot effectively deliver online or over the phone. This means you will only be asked to visit one of our local offices if it is necessary.
If you are a tenant, we ask that you call our General Enquiries Line on 03448 920 900 to speak to your Patch Manager about your query in the first instance. If you are not sure who your Patch Manager is, we can put you in touch with them – all we need is your name and address.
If you are homeless, or wish to speak to someone regarding rehousing, you should ring our Homelessness Line on 03448 920 908 and ask to speak to a Housing Advisor in your local office.
If your Patch Manager or Housing Advisor is unable to help you over the phone or online, they will make an appointment for you to come in to speak to a member of our staff at one of our local offices.
Safety in our offices
If you are asked to attend an appointment in one of our offices, we ask that you come alone and wear a face covering (unless exempt).
You should not attend your appointment if you, or someone in your household, has coronavirus symptoms or has displayed symptoms in the last two weeks.
We have made changes to ensure that we can abide by social distancing guidelines and help keep you safe.
Limiting the number of customers in the local office at any one time
Observing a two metre distance to limit personal contact, indicated by floor markings in the office
Providing hand sanitiser for customers to use
Regular cleaning of all surfaces as well as the installation of plastic screens at our counters and interview rooms
Support from your home
We are delivering most of our services remotely, and encourage you to contact us by phone, online, or through My Housing Executive, our tenant portal.
Visit the Contact Us section of our website to find all our telephone numbers
To find out what services we provide online read the section about our:
To register for our tenant portal My Housing Executive, click on ‘Register’ in the top right hand corner of this page.