Report a repair online
We want to provide you with an effective repair service. To help do this we group repairs so we can prioritise them.
There are three groups of repairs:
There are also repairs you can do yourself. These are called self help repairs.
How to report a repair
Phone us - 03448 920 901 (including emergencies outside office hours)
Text – you can text your repair to 66644 starting your message with the word “Repair” and remembering to include your address
Visit us - call or write to your district office. Find your nearest office.
How you can help us to complete your repairs quickly
There are a few things you can do to helo us complete your repairs as quickly as possible:
- Give as much information about the nature and extent of the repair
- Tell us if it has led to other damage in your home
- Let us know when you are normally at home so a contractor can get in
- Leave a telephone number so we can contact you
- Let us know if your access details change
Do you have a problem with your gas heating?
If you smell gas - contact the 24-hour gas emergency service on 0800 002 001.
If there is a fault with your heating system - report this to the Housing Executive as described aboved.
If your Gas card is not working - contact your chosen supplier either SSE Airtricity or Firmus Energy. Contact details are given below.
Phone: 0345 900 5253
Address: SSE Airtricity, 3rd Floor Millennium House, 17 Great Victoria Street, Belfast, BT2 7AQ
Phone: 0800 032 4567
Address: Firmus Energy, A4/A5 Fergusons Way, Kilbegs Road, Antrim, BT41 4LZ