• Repairs and maintenance

    This section has advice on maintaining your home, making repairs, and what to do in an emergency.

  • Compensation for home improvements

    If you are a secure tenant, who has carried out improvements to your home, you may be able to claim compensation.

  • How to maintain your home

    Get useful advice on how to look after your home and keep repairs to a minimum.

  • The Decent Homes Standard

    A decent home is one which meets modern standards of fitness, structure, energy efficiency and facilities. Learn how we are working hard to bring all homes in Northern Ireland up to standard.

  • Find your stopcock

    The stopcock is a valve for turning off and on the cold water system in your home. Learn where yours is likely to be located, and how to use it.

  • What to do in severe weather

    Severe weather conditions or other emergencies can affect your home. If you’re our tenant, we can help you if this happens

  • Looking after your pipes in cold weather

    This section has advice on maintaining your home, making repairs, and what to do in an emergency.

  • If your water is cut off

    If your water supply fails the problem may be a burst pipe somewhere in your home, or there may be a leak in the mains system.

  • If your cold water tank is leaking

    If you think your cold water tank is leaking, prevent further damage by following the steps on this page.

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