Our website and customer portal will be unavailable for a time from 12pm on Sunday 20th June while we carry out essential maintenance. We will complete this work as quickly as possible. Thank you for your patience.
If your circumstances change you should inform us straight away as it may affect the amount of Housing Benefit you are entitled to. This page details the changes you should tell us about and how to contact us.
Advice about what to do if you're struggling to pay your rent, or if you're in arrears.
People on low incomes, including pensioners, may receive a reduction in their rates through the Rate Relief Scheme. This page gives more information about paying your rates.
Legal responsibility for Houses in Multiple Occupation (HMO) regulation was transferred from the Housing Executive to local Councils on 1st April 2019. This page has contact details for Belfast City Council HMO unit.
There is support for people in Northern Ireland affected by welfare changes to reduce the impact.
If you buy a flat or maisonette from us, you will have to pay a charge to cover the services that we provide.
Learn about the general conditions of your tenancy, and your rights and responsibilities as a tenant.
Housing costs for a property rented from the Housing Executive include payments for rent and rates which we charge weekly. For those claiming Universal Credit there will be separate claims for help to pay your rent and rates.
A decent home is one which meets modern standards of fitness, structure, energy efficiency and facilities. Learn how we are working hard to bring all homes in Northern Ireland up to standard.
The customer charter incorporates the service we provide to all our customers, including private tenants and owner occupiers. You can read all about our customer charter on this page.
Information and services for Housing Executive tenants.
Find out what you need to do if you decide to end your Housing Executive tenancy.
Pets are great additions to the family but they need a lot of attention and care. There may also be specific rules in your tenancy agreement about keeping pets.
Find out about social sector size criteria, also commonly known as the 'bedroom tax', and how it might affect you.
Tips on how to avoid getting into debt and where to get advice on managing your money.
Find out how to make sure the contents of your home are insured, and how to get a TV licence if you need one.
Heavy persistent rain is expected to affect parts of Northern Ireland through Friday evening and into Saturday morning.