• What to do if your circumstances change

    If your circumstances change you should inform us straight away as it may affect the amount of Housing Benefit you are entitled to. This page details the changes you should tell us about and how to contact us.

  • Rent arrears

    Advice about what to do if you're struggling to pay your rent, or if you're in arrears.

  • Tenancy conditions and advice

    Learn about the general conditions of your tenancy, and your rights and responsibilities as a tenant.

  • Rates

    People on low incomes, including pensioners, may receive a reduction in their rates through the Rate Relief Scheme. This page gives more information about paying your rates.

  • Ending your tenancy

    Find out what you need to do if you decide to end your Housing Executive tenancy.

  • The Decent Homes Standard

    A decent home is one which meets modern standards of fitness, structure, energy efficiency and facilities. Learn how we are working hard to bring all homes in Northern Ireland up to standard.

  • Universal credit

    Housing costs for a property rented from the Housing Executive include payments for rent and rates which we charge weekly. For those claiming Universal Credit there will be separate claims for help to pay your rent and rates.

  • Information for leaseholders

    If you buy a flat or maisonette from us, you will have to pay a charge to cover the services that we provide.

  • Keeping pets

    Pets are great additions to the family but they need a lot of attention and care. There may also be specific rules in your tenancy agreement about keeping pets.

  • Houses in Multiple Occupation (HMOs)

    Legal responsibility for Houses in Multiple Occupation (HMO) regulation was transferred from the Housing Executive to local Councils on 1st April 2019. This page has contact details for Belfast City Council HMO unit.

  • Insurance and TV licences

    Find out how to make sure the contents of your home are insured, and how to get a TV licence if you need one.

  • Customer charter

    The customer charter incorporates the service we provide to all our customers, including private tenants and owner occupiers. You can read all about our customer charter on this page.

  • Social Sector Size Criteria-Bedroom Tax

    Find out about social sector size criteria, also commonly known as the 'bedroom tax', and how it might affect you.

  • Avoiding debt

    Tips on how to avoid getting into debt and where to get advice on managing your money.

  • Welfare supplementary payment

    There is support for people in Northern Ireland affected by welfare changes to reduce the impact.

  • Advice for Housing Executive tenants

    Information and services for Housing Executive tenants.

  • Warning of heavy rain on Friday

    Heavy persistent rain is expected to affect parts of Northern Ireland through Friday evening and into Saturday morning.

  • Conditions of tenancy

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