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Neighbourhood Officer Services

Updated: 18 Jan 2019
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Neighbourhood officers work with the community to keep estates clean and safe
Neighbourhood Officers
Your neighbourhood officer service aims to improve your estate by working with the local community and a wide range of agencies to tackle issues which directly affect you.  Neighbourhood officers are a part of our district office team and will spend most of their time out on your estate. They are readily available and will carry a mobile telephone for ease of access. Their duties include:

Environmental management

Your neighbourhood officer will work with your community to keep your estate as clean as possible by:
  • working to ensure that estates are kept free of illegal dumping and abandoned vehicles
  • monitoring the condition of open space
  • arranging to have graffiti removed as quickly as possible
  • developing awareness of local environmental issues within the community
  • working with other agencies to improve the environment

Housing management

Neighbourhood officers will provide advice and assistance on a wide range of housing related matters, including the standard of service you should receive.
Neighbourhood officers will:
  • carry out daily inspections of vacant properties
  • show potential tenants vacant properties
  • check for abandoned properties
  • accept repair requests from tenants
  • advise residents of other services that are available

Working with the community

Neighbourhood officers will work closely with the community and other agencies to resolve issues and problems identified by local residents.
Your neighbourhood officer will:
  • work with communities and individuals to address local issues of concern
  • work with vulnerable residents
  • contribute to community development along with other statutory, community and voluntary sector agencies
  • keep the community informed of issues which directly affect their wellbeing

Addressing estate safety

Tackling anti-social behaviour is one of our key priorities and our neighbourhood officers play an important role in ensuring that our estates are safe and popular places to live.  Neighbourhood officers can be the first point of contact in reporting anti-social activity, nuisance or breach of tenancy.
Your neighbourhood officer will:
  • work to ensure that all residents have the right to the quiet enjoyment of their homes
  • accept reports of anti-social behaviour from residents
  • seek to resolve low level incidents of anti-social behaviour and neighbour nuisance as quickly as possible
  • work with the police, local council officers and other agencies to address any issues which are having a negative impact on the estate and the people who live on it