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Customer Excellence

Updated: 14 Oct 2018
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The document sets out how we deliver services to all of our customers
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Our Customer Excellence Strategy (CES) sets out the direction for how we aim to improve the way we deliver services to all of our customers during the period 2017/18 – 2019/20.
The CES recognises our diverse range of customers and focuses on delivering a customer experience that aims to get it ‘right, first time’.
To deliver the strategy we have developed annual action plans which will be updated as required and reported on annually.