How the contract management framework works
Updated: 22 Mar 2019
The overall aim of the contract management framework is to provide a supportive framework in which providers are enabled to deliver excellent services to vulnerable people in partnership with Supporting People.
- Download a copy of the Contract management briefing paper ( 339 KB)
For the purposes of determining and implementing contract management activity, services of 1 provider will be grouped.
Contract management involves the following steps:
Step 1 - Annual returns
The submission of 3 annual returns with supporting evidence will be required
- Download and complete the Strategic relevance return ( 162 KB)
- Download QAF2 core objectives ( 302 KB)
- Download QAF lite core objectives ( 187 KB) (for use by providers in receipt of less than £50,000 per year)
- Download a QAF2 scoring sheet ( 67 KB)
- Download QAF2 evidence index form ( 26 KB)
- Download a sample Service improvement plan ( 124 KB)
- Download quality_assessment_framework_guidance-2.pdf ( 423 KB)
- Download QAF2 useful information ( 281 KB)
- Download Guidance on submission of QAF through SPOCCnet ( 1340 KB)
Providers of SP services will be notified individually as to when these returns should be completed and returned to SP.
Step 2 – Risk management
A risk assessment will be completed for the groups of services following the submission of the annual returns.
Step 3 – Contract management activity
The risk assessment will determine whether the group requires a light, moderate or active contract management approach.
The activities which make up the contract management process are
Quarterly service updates
Regular updates from providers on progress to the SIP (Service Improvement Plan) targets and general operation of services.
The meeting will be the primary forum to discuss all main issues relevant the group.
- Download sample Contract meeting agenda ( 88 KB)
The purpose of the visit is to validate the information provided in the annual returns and ensure services continue to be eligible for SP funding.
On occasions a non routine visit may be required where a serious concern has been noted (e.g. as a result of a complaint). In such cases a spot check may be carried out without prior notice.
Information for service users
A short leaflet has been produced on contract management and validation visits for service users.