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Information for floating support service providers

Updated: 20 Feb 2019
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Monitoring information enables web-based access and exchange of information, including performance data, between providers and Supporting People.

Performance Indicator Workbook guidance

All services including floating support services must download and complete a performance indicator workbook on a quarterly basis.
Providers can access and update client information in real time on the client schedules within the ‘manage services’ area. Client names and addresses should still be supplied.
Regarding security of the SPOCC system, any information made available to the NIHE is treated as confidential and will only be accessible by the appropriate security-checked staff in SP. In addition, all personal information held by NIHE is stored and used in compliance with the Data Protection Act (1998) and the Freedom of Information Act (2000).
As of January 2017, all new client requests, regardless of service type and duration are required to submit a postcode with the client’s address. The postcode field has been set to mandatory and any postcode that is keyed incorrectly will not be accepted into the system and your request will be rejected. Please note that this information has been requested for internal Supporting People reporting purposes and will remain strictly confidential and will not be shared outside of the Supporting People Team.