Recognising a rising star
Published: Fri, 30 Jan 2015
Eileen Thompson has been shortlisted for the ‘Rising Star’ award category at the Chartered Institute of Housing-NI’s annual awards.
Passionate about improving services to customers, Eileen began her career with us in 2008 as part of the graduate trainee programme. She has worked in a number of strategic areas within the organisation and is currently employed in the Transformation Team.
Eileen has gained valuable experience in social housing across a variety of areas. She has worked in a number of our local offices in a range of housing management roles contributing to their successful Customer Service Excellence assessments.
She has been involved with the introduction of important business initiatives, including text messaging services, new staff induction packs adopted across our Landlord Services and the evaluation of the Customer Service Unit’s effectiveness in making outbound arrears calls, highlighting best practice and making recommendations which led to a number of improvements being implemented.
In 2011 Eileen was awarded a fellowship from the Winston Churchill Memorial Trust completing the project 'Housing an Ageing Population: lessons from North America'. This research led to two of her journal articles being published in the UK housing publication 'Housing, Care and Support'.
Loma Wilson, who nominated her for this award, is delighted Eileen was shortlisted saying:
“Eileen is hard working, committed and knowledgeable about housing issues and passionate about improving services to customers. I believe she has all the qualities to succeed as a future leader in the social housing sector.”
Eileen has a BA (Hons) in European Studies from Trinity College Dublin, a Masters in History from Queen’s University Belfast and a Post Graduate Diploma in Housing Studies from the University of Ulster.