Report a repair
Updated: 16 Feb 2019
We want to provide you with an effective repair service. To help do this we group repairs so we can prioritise them.
There are three groups of repairs:
Phone us - 03448 920 901 (including emergencies outside office hours)
Online - you can report an urgent or routine repair online.
Text – you can text your repair to 66644 starting your message with the word “Repair” and remembering to include your address
Visit us - call or write to your district office.
How can I help you complete my repairs quickly?
There are a few things you can do:
- Give as much information about the nature and extent of the repair
- Tell us if it has led to other damage in your home
- Let us know when you are normally at home so a contractor can get in
- Leave a telephone number so we can contact you
- Let us know if your access details change
Do you have a problem with your Gas Heating?
If you smell gas - contact the 24-hour gas emergency service on 0800 002 001.
If there is a fault with your heating system - report this to the Housing Executive as described above,
If your Gas card is not working - contact your chosen supplier either SSE Airtricity or Firmus Energy. Contact details are given below.
3rd Floor Millennium House
17 Great Victoria Street
Phone 0345 900 5253
A4/A5 Fergusons Way
Phone: 0800 032 4567