In line with government advice on the management of the coronavirus outbreak, it has become necessary to make changes in the way we deliver our services.
These changes are intended to protect you and our staff while ensuring that we continue to provide key essential services.
Our services will be disrupted as a result of the closure of our offices and staff being unable to carry out visits, inspections or viewings of properties. However, we will continue to provide advice and assistance by telephone.
We realise that some businesses have been ordered to close by the government and that many others are facing other difficulties.
Our Estate Surveyors are therefore contacting all tenants by telephone over the coming weeks to offer advice and assistance.
The Assembly has announced that grants will be made available for small businesses and that there will be a 25% reduction in Rates during 2020/21.
You can discuss these matters with the Surveyors when they contact you or further information is available at the following links:
In keeping with the Government’s advice on social distancing, our repairs service will be moving to an emergency service only until further notice. We will therefore only carry out repair works where there is a risk to life or property.
General advice
NI Water advise that before closing your business for any period of time, you check that there are no leaking or burst pipes. NI Water’s Customer Relations Centre is available to customers on a 24 hours a day / 365 days a year basis via Waterline on 03457 440088.
Housing Executive Legionella Team advise the following on reopening your business:
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Clean and disinfect around all water outlets
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Flush all toilets with the lid down at least 3 times before use
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Run all taps for 5 minutes
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Thoroughly clean any shower heads and run the showers pointed down into basins for at least 2 minutes.
Contact Details
Customers facing difficulties as a result of the ongoing emergency should contact us and we will assist where we can.
If you need to contact one of the Surveyors during normal office hours, here are contact details:
Brian Boyd 028 95982390 brian.boyd@nihe.gov.uk
Paul Claydon 028 95982403 paul.claydon1@nihe.gov.uk
Jonathan McKee 028 95982386 jonathan.mckee@nihe.gov.uk
