Let’s Connect – Using SignLive

If you are deaf or hard of hearing, you can get in touch with us using online British (BSL) and Irish Sign Language (ISL) interpretation.

You can contact us to: discuss your tenancy; access advice and support on your housing situation; report a repair; receive grants assistance and more.

SignLive is a free service that will connect your call to a qualified online BSL or ISL interpreter. The interpreter will relay the conversation between you and a member of staff.

Why use SignLive?

If you‘re deaf or hard of hearing, the SignLive interpretation service allows you to connect with us and talk securely through a BSL or ISL interpreter.

How it works?

British Sign Language Users

You can download the SignLive app on your mobile phone or tablet. Alternatively, you can use SignLive on your computer by visiting www.signlive.co.uk/login

The service is available 24 hours a day, 365 days a year.

Irish Sign Language Users

You can use SignLive on your computer by visiting: www.signlive.co.uk/nihe  

The service is available Monday to Friday from 9am to 5pm. Calls must be pre-booked a minimum of 4 hours in advance.

Where can I find out more?

For further information you can visit our dedicated SignLive webpage