Due to essential maintenance, the My Housing Executive Customer Portal will be unavailable for a time from 8am on
Saturday 11 October 2025. We apologise for any inconvenience this may cause.
When you apply for housing, your position on the waiting list is determined by the points you are awarded. Points are awarded under four categories according to your housing need, as detailed below. Points are awarded on a cumulative basis unless stated otherwise.
How points are awarded
Homeless or threatened with homelessness: 70 points
Other homeless: 50 points
In interim accommodation longer than 6 months: 20 points
Housing conditions
Sharing a kitchen: 10 points
Sharing a living room: 10 points
Sharing a toilet: 10 points
Sharing a bath or shower: 10 points
Sharing a kitchen: 5 points
Sharing a living room: 5 points
Sharing a toilet: 5 points
Sharing a bath or shower: 5 points
Sharing a kitchen: 5 points
Sharing a living room: 5 points
Sharing a toilet: 5 points
Sharing a bath or shower: 5 points
Each bedroom short of criteria: 10 points
Serious disrepair: 10 points
Dampness prejudicial to health: 10 points
Inadequate provision for lighting, heating and ventilation: 10 points
Inadequate supply of wholesome water: 10 points
Unsatisfactory facilities for preparation and cooking of food (such as a sink with a satisfactory supply of hot and cold water): 10 points
No suitably located WC for the exclusive use of the occupants (not awarded if due to mobility issues): 10 points
No suitably located fixed bath/shower, with satisfactory supply of hot and cold water for exclusive use of occupants: 10 points
No electricity supply: 10 points
Only awarded if you have been on the waiting list for over 2 years and have other points. 2 points per year for a maximum of five years: Up to 10 points
Health
Functionality - points awarded if you need assistance or have difficulty with walking, stairs, steps, etc. : Max 32 points
Unsuitable accommodation: 10 points
Support and care needs - only applicable to those applying for sheltered or supported housing: Max 30 points
Home management: Max 14 points
Self care: Max 16 points
Primary social needs factors: Max 40 points
Other social needs factors: Max 40 points
Complex needs: 20 points
Underoccupation (for transfer applicants only): 10 points per extra room