Let's Connect - using SignVideo

The Video Relay Service (VRS) supplier for our British Sign Language (BSL) and Irish Sign Language (ISL) customers has changed to SignVideo.

Customers will continue to be able to contact us through VRS. Staff will be able to speak directly to deaf customers via a Sign Language interpreter.   

If you are deaf or hard of hearing, you can get in touch with us using online British (BSL) and Irish Sign Language (ISL) interpretation.

You can contact us to:

• discuss your tenancy
• access advice and support on your housing situation
• report a repair
• receive grants assistance and more

SignVideo is a free service that will connect your call to a qualified online BSL or ISL interpreter. The interpreter will relay the conversation between you and a member of staff.

Why use SignVideo?

If you‘re deaf or hard of hearing, the SignVideo interpretation service allows you to connect with us and talk securely through a BSL or ISL interpreter.

How it works?

There are two ways you can use SignVideo:

SignVideo App

Download the:

• SignVideo app

When you open the app, you will see the SignDirectory.

Scroll down the SignDirectory and look for the service you want to call.

Click on the button for that service and a SignVideo interpreter will appear on your screen to interpret your conversation.

SignVideo Web

You can contact us about the services listed below. Click on the heading to call the service you want to reach.

A SignVideo interpreter will appear on your screen to interpret your conversation.

What do I need?

To use SignVideo, you will need three minimum requirements:

• Device
  • Window PC app
  • Apple Mac app
  • iOS app
  • Android app
  • SignVideo Web
• Webcam
  • This can be built in or plugged in to your device.
• Good internet connection
  • For the best experience, we advise having a minimum 2mbps upload and download internet speed. Your internet connection can be any of the following:
    • 3G, 4G, 5G mobile network
    • Plugged in broadband/Ethernet
    • WiFi

Where can I get help and support?

You can visit the:

• SignVideo Frequently Asked Questions page

You can contact:

• SignVideo Customer Services

You can email the Technical Support Team at:

• email: help@signvideo.co.uk