Ways to pay your Housing Benefit overpayment

Direct Debit is a simple and safe way to pay your Housing Benefit overpayment, which makes it easier to stay on top of your regular payments.

We offer a range of monthly or weekly Direct Debit options to suit all budgets.

Contact the Housing Benefit Recovery Office on 028 9598 1580 or 

Download the Direct Debit form and either email the completed form to HB.RecoveryOffice@nihe.gov.uk

or 

Return it to
Northern Ireland Housing Executive,
Housing Benefit Recovery Office,
29 Antrim St,
Lisburn,
Co Antrim,
BT28 1AU

Paying your Housing Benefit overpayment online is one of the quickest and safest ways to pay.

Pay your Housing Benefit overpayment online - all you need to make a payment is a valid debit/credit card and your yellow 19 digit Housing Benefit Overpayment payment card reference number (beginning with 9826).

If you experience any problem when making payment let us know by sending a message, please include as much information and one of the team will get back to you (Mon – Fri).

If you make regular payments online you also have the option to set up an automatic recurring card payment schedule.
  
You can choose to schedule weekly, fortnightly, 4 weekly, monthly, quarterly or annual payments.
  
To set up a recurring card payment schedule simply visit ‘My Payment Schedules’ once you have registered online.

From here you can set-up or cancel your recurring card payment schedules.

*Please note that payment will continue to be made until you cancel the payment schedule.

**In the event of insufficient funds on the selected date payment may be processed up to 2 days after the scheduled payment date.  There will be no charge incurred for failed payment attempts.

If you experience any issues when setting up recurring card payment schedule let us know by sending a message and one of the team will get back to you (Mon – Fri).

You can also pay your Housing Benefit overpayment on the AllPay payment app. 

Simply download from the Apple App store or Google Play by searching for AllPay and register using your yellow 19 digit Housing Benefit overpayment payment card (beginning with 9826).  

Once you have registered you will be able to make payment at the touch of a button 24 hours a day, 7 days a week.

For further information visit AllPay.

You can call our secure automated telephone payment service on 0330 041 6497 (lo-call rate) 24 hours a day, 365 days a year.

All you need to make a payment is a valid debit/credit card and your yellow 19 digit Housing Benefit overpayment payment card reference number (beginning with 9826).

With over 27,000 locations across the UK, and more than 450 locations in Northern Ireland, you are never too far from a PayPoint store to make a payment using your yellow Housing Benefit overpayment payment card. 

Just look out for the Paypoint Logo at your local retail store.  

Details of PayPoint outlets can be found by using PayPoint locator.

Please keep receipts as proof of payment

You can make a one-off payment or set up a standing order via your online banking provider.
 
Just contact the Housing Benefit Recovery Office on:

Email: HB.Recoveryoffice@nihe.gov.uk

Tel: 028 9598 1580

And a member of staff will provide you with our bank details and reference number details to help you make a payment through your bank.

If the only repayment option available to you is by cheque, please contact the Housing Benefit Recovery Unit by:

Email: HB.Recoveryoffice@nihe.gov.uk

Tel: 028 9598 1580

Address:
Housing Benefit Recovery Unit
29 Antrim Street
Lisburn
BT28 1AU

Cheques must be made payable to Northern Ireland Housing Executive and you must quote your reference number on the reverse of the cheque.  
Failure to do so will result in the payment not reaching your account.