Pay your bills

My Housing Executive allows Housing Executive tenants to access information about your tenancy and to contact us securely 24 hours a day.

When you register and sign up to the new portal, you will be able to:

• Check your rent balance and account statements

• Make a payment

• Order a new payment card

• Update your contact and personal details

• Request services like a transfer, an adaptation to your property, or a self-help repair

• Request and track a repair

Don't wait - register now

The easiest and quickest way to pay. Click the 'pay online' link below.

• Pay online

PayPoint lets you make payments in store in a range of retail outlets, as well as secure mobile and online payment options.

• Read more about PayPoint

Why pay by direct direct debit?

• Helps you to budget and organise your finances through regular payment dates.
• You don't have to contact your bank for any bill adjustments - we'll notify you and the bank of any changes.
• You don't have to remember to pay your bill.
• There's no chance that your payment will be lost or delayed in the post.
• It's a safe way to pay.

This is our preferred method of payment.

Setting up your direct debit

There are two ways to set up direct debits:

• You can contact your local office on 0344 892 0900 where a member of staff will help you set up your direct debit online.
• or you can just complete the direct debit form and return it to your local office.

You can:

Download the direct debit form

Find contact details for your nearest office

You will need:

• Housing Executive payment card.
• Bank sort code.
• Back account number.

You can contact your local office on 03448 920 900 to request a standing order form.

If you require any further information about setting up a standing order, or paying your rent then please contact your local Accounts Office where staff will be pleased to help you.

You can find the address of your local office here.

Pay by text

Allpay Text Payments is a secure SMS text message bill payment facility.

This easy option gives you the convenience and flexibility to make payments directly from your mobile phone.

Access Allpay Text Payments to register

How it works

• You simply need a UK-registered mobile phone, a valid allpay swipecard or barcoded bill and a current debit or credit card.
• After a brief registration online you can pay their bills anytime, anyplace, anywhere by simply texting a code and the amount you want to pay.
• This service from allpay is available 24 hours a day, 7 days a week.

Call Allpay

Allpay offers an automated telephone payment system that allows you to pay a bill from your landline or mobile telephone 24 hours a day, 7 days a week.

Call Allpay on 0844 557 8321

Just follow the simple steps to complete your payment. Remember, when using Allpay you must have your:

• Housing Executive payment card

• Debit or Credit Card number, expiry date and the three digit CVV (Card Verification Value) number

Please note that calls to this number will be charged at 7 pence per minute plus your phone company’s access charge, which may vary depending on provider.

If you need help to make a payment with a debit or credit card contact us on 0344 892 0900.

Our staff can assist you through the payment process. Have your Housing Executive payment card and credit or debit card at hand when you contact us.

You can also visit your local office. Full addresses and further details are available at:

• Find your nearest office