How to Contact us

Contact us

For general enquiries you can contact us by:


Phone: 03448 920 900.

Lines open 8.30am to 5pm Monday to Friday.

Or by writing to us at:

The Housing Centre

2 Adelaide Street



The easiest and quickest way to report a repair is online. Click here to report a repair online.

To report a repair by phone call 03448 920 901.

Lines open 8.30am to 5pm for normal repairs and 24 hours for emergencies.

Calls to 03 numbers cost no more than a national rate call to a 01 or 02 number and must count towards any inclusive minutes or discount schemes in the same way as 01 and 02 calls. These rules apply to calls from any type of line including mobile, BT, other fixed line or payphone.

Housing Executive tenants who need out-of-hours emergency repairs should call our 24-hour emergency repair service on:

03448 920 901

Do not contact us by email about an emergency. Less serious repairs should be reported in the normal way.

To find out about making a claim for Housing Benefit, and other information about Housing Benefit click here.

For general Housing Benefit enquiries call 03448 920 902.

Lines open 8.30am to 5pm Monday to Friday.

Use this map to find your nearest office.

The number below should be used only when our district offices are closed and during holiday periods.

If you need emergency help to deal with homelessness the Regional Emergency Social Work Service (RESWS) provides an emergency out-of-hours service for us.

Tel: 028 95049999

When you contact this service your call will be answered by a switchboard operator who will note your contact details and the nature of your call. Your details will then be passed to a social worker who will immediately call you back. All our social workers are experienced in dealing with emergency and crisis situations.

If you have hearing difficulties you can communicate with RESWS staff by text on 07799 867 698

During Office Hours please call  03448 920 900

For information regarding research published by the Housing Executive, please contact:

Karly Greene
Head of Research and Equality 
Telephone: 03448 920 900

Please note that this is for research related queries only.

We carry out housing research on a wide range of topics. This housing research is vital in helping us to meet our objectives. 

We have a statutory responsibility to regularly examine housing conditions and need, and we may conduct or promote research into any matter relating to any of our functions. We mainly research housing conditions and housing need, but we also research strategic issues relating to the wider housing market (including the owner occupied and private rented sectors) and the level of customer service we offer. 

If our service has fallen below your expectations then we want to know about it. You can make a complaint online.

You can also read more about our Complaints procedure.

Next Generation Text (NGT) allows people who are deaf, hearing or speech impaired to access any services that are available on standard telephone systems. The caller needs either a textphone or the NGT Lite App to have their call relayed through the Text Relay Service. A Text Relay Operator will then type or speak verbatim what is being communicated between the caller and the hearing person.

The NGT Lite App is free to download and can be downloaded on a smartphone, tablet or computer but callers should check with their network provider about the cost of calls.

For further information on NGT and how to download the NGT app, please click the link below:

So what phone numbers should you use for NGT (formerly Text Relay) to contact the Housing Executive?

   General enquiries 18001 03448 920 900

   Repairs 18001 03448 920 901

   Housing Benefit 18001 03448 920 902

*Please click the + symbol to view the relevant contact numbers

Emergency contacts
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