Next Generation Text (NGT) allows people who are deaf, hearing or speech impaired to access any services that are available on standard telephone systems. The caller needs either a textphone or the NGT Lite App to have their call relayed through the Text Relay Service. A Text Relay Operator will then type or speak verbatim what is being communicated between the caller and the hearing person.
The NGT Lite App is free to download and can be downloaded on a smartphone, tablet or computer but callers should check with their network provider about the cost of calls.
For further information on NGT and how to download the NGT app, please click the link below:
So what phone numbers should you use for NGT (formerly Text Relay) to contact the Housing Executive?
General enquiries 18001 03448 920 900
Repairs 18001 03448 920 901
Housing Benefit 18001 03448 920 902