How to Contact us

In line with government advice on the management of the COVID-19 (Coronavirus) outbreak, it has become necessary to make changes in the way we deliver our services. 

More information about our response can be found on our Frequently Asked Questions page. We continue to monitor the situation daily and will detail any update via this page and our social media channels.

Contact us

For general enquiries you can contact us by:


Phone: 03448 920 900.

Lines open 8.30am to 5pm Monday to Friday.

Or by writing to us at:

The Housing Centre

2 Adelaide Street



We will now only undertake emergency repairs, where there is a risk to life or property, or visit your home to carry out legally required essential work such as inspecting electrics/heating appliances.

Emergency repairs can be reported:

  • Online

  • By texting 66644 starting your message with the word “Repair” and remembering to include your address.

  • By calling our Repair Line on 03448 920 901 (Lines are open 24 hours for emergency repairs only)

More information on our repairs service can be found on our Frequently Asked Questions page.

If you are currently receiving Housing Benefit, payments will continue as normal during the coronavirus outbreak.

Our website has full information on Housing Benefit.

You can make a claim for Housing Benefit online.

For general Housing Benefit enquiries call 03448 920 902.

Lines open 8.30am to 5pm Monday to Friday.

More information about reporting a change in circumstance or making a new claim can be found on our Frequently Asked Questions page.

We have closed all public facing areas in our offices and suspended visits to tenants’ homes due to the coronavirus outbreak. However you can get in contact with us online or by ringing our dedicated phone lines.

Use this map to find your nearest office.

Due to the current coronavirus pandemic the Housing Executive is operating emergency contingency arrangements. 

If you are homeless or worried about becoming homeless, please ring our dedicated Homelessness line on 03448 920 908 as soon as possible. During normal working hours you will be referred to one of our Housing Advisors and we also provide an emergency out-of-hours service after 5pm, at the weekend and on bank holidays.  

If you have hearing difficulties, you can communicate using the Next Generation Text service on 18001 03448 920908

For information regarding research published by the Housing Executive, please contact:

Karly Greene
Head of Research and Equality 
Telephone: 03448 920 900

Please note that this is for research related queries only.

We carry out housing research on a wide range of topics. This housing research is vital in helping us to meet our objectives. 

We have a statutory responsibility to regularly examine housing conditions and need, and we may conduct or promote research into any matter relating to any of our functions. We mainly research housing conditions and housing need, but we also research strategic issues relating to the wider housing market (including the owner occupied and private rented sectors) and the level of customer service we offer. 

If our service has fallen below your expectations then we want to know about it. You can make a complaint online.

You can also read more about our Complaints procedure.

Next Generation Text (NGT) allows people who are deaf, hearing or speech impaired to access any services that are available on standard telephone systems. The caller needs either a textphone or the NGT Lite App to have their call relayed through the Text Relay Service. A Text Relay Operator will then type or speak verbatim what is being communicated between the caller and the hearing person.

The NGT Lite App is free to download and can be downloaded on a smartphone, tablet or computer but callers should check with their network provider about the cost of calls.

For further information on NGT and how to download the NGT app, please click the link below:

So what phone numbers should you use for NGT (formerly Text Relay) to contact the Housing Executive?

   General enquiries 18001 03448 920 900

   Repairs 18001 03448 920 901

   Housing Benefit 18001 03448 920 902

*Please click the + symbol to view the relevant contact numbers

Emergency contacts
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