How to Contact us

Contact us

For general enquiries you can contact us by:

Email: information@nihe.gov.uk

Phone: 03448 920 900.

Lines open 8.30am to 5pm Monday to Friday.

Or by writing to us at:

The Housing Centre

2 Adelaide Street

Belfast 

BT2 8PB

The easiest and quickest way to report a repair is online. Click here to report a repair online.

To report a repair by phone call 03448 920 901.

Lines open 8.30am to 5pm for normal repairs and 24 hours for emergencies.

Calls to 03 numbers cost no more than a national rate call to a 01 or 02 number and must count towards any inclusive minutes or discount schemes in the same way as 01 and 02 calls. These rules apply to calls from any type of line including mobile, BT, other fixed line or payphone.

To find out about making a claim for Housing Benefit, and other information about Housing Benefit click here.

For general Housing Benefit enquiries call 03448 920 902.

Lines open 8.30am to 5pm Monday to Friday.

Use this map to find your nearest office.

For queries or information regarding research published by the Housing Executive, please contact:

Karly Greene
Head of Research and Equality 
Telephone: 03448 920 900
Email: Karly.greene@nihe.gov.uk

We carry out housing research on a wide range of topics. This housing research is vital in helping us to meet our objectives. 

We have a statutory responsibility to regularly examine housing conditions and need, and we may conduct or promote research into any matter relating to any of our functions. We mainly research housing conditions and housing need, but we also research strategic issues relating to the wider housing market (including the owner occupied and private rented sectors) and the level of customer service we offer. 

If our service has fallen below your expectations then we want to know about it. You can make a complaint online.

You can also read more about our Complaints procedure.

The following numbers are to be used when our offices are closed and during holiday periods, if you have an emergency repair or are homeless. Do not contact us by email about an emergency.

Homeless? Call 028 95049999

The Regional Emergency Social Work Service (RESWS) provides an emergency out of hours service for us.

When you contact this service your call will be answered by a Switchboard Operator who will take a few details from you such as your contact details and the nature of your call. The telephonist will then pass your details to one of the Social Workers who will ring you back. All Social Workers are experienced in dealing with emergency and crisis situations.

Tel: 028 95049999

If you have hearing difficulties you can communicate with RESWS staff by text on 07799 867 698

Emergency repairs service. Call 03448 920 901

Housing Executive tenants with emergency repairs may contact the emergency repairs service.

These numbers are to be used in emergencies only when the district offices are closed. Less serious repairs should be reported in the normal way.

Next Generation Text (NGT) allows people who are deaf, hearing or speech impaired to access any services that are available on standard telephone systems. The caller needs either a textphone or the NGT Lite App to have their call relayed through the Text Relay Service. A Text Relay Operator will then type or speak verbatim what is being communicated between the caller and the hearing person.

The NGT Lite App is free to download and can be downloaded on a smartphone, tablet or computer but callers should check with their network provider about the cost of calls.

For further information on NGT and how to download the NGT app, please click the link below:

http://ngts.org.uk/textrelay.php

So what phone numbers should you use for NGT (formerly Text Relay) to contact the Housing Executive?

   General enquiries 18001 03448 920 900

   Repairs 18001 03448 920 901

   Housing Benefit 18001 03448 920 902

*Please click the + symbol to view the relevant contact numbers


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