Bank holiday arrangements

Emergency repairs
An emergency repair is where there is a risk to life or property such as a gas leak, no electrical or heating supply, or a burst water pipe.

To report an emergency repair ring our 24/7 Repair Line on 

• tel.: 03448 920 901

Find out more in our section on: 

• Repairs

Emergency out-of-hours homelessness services
We provide an emergency out-of-hours service for those who have nowhere safe to stay and require emergency accommodation.

If you find yourself in an emergency, you can speak to one of our Housing Advisors by ringing our Homelessness Line on 03448 920 908.

Read more information in on our: 

• Homelessness services section

Our online services
You can report, apply and pay online on our website. Find out more about our online services in our: 

• Get in touch section

If you are one of our tenants you can also access a range of services and send web messages to our staff, on our tenant portal.

To find out how to register for My Housing Executive, read our section on getting online with the: 

• My Housing Executive digital tenant portal

Impact of COVID-19 (Coronavirus) on our services
Throughout the coronavirus pandemic we have followed advice from the Health and Safety Executive to ensure we keep our tenants safe. 

To keep up to date on how we are working during the pandemic visit the:

• COVID-19 FAQs section of our website.