Following guidance from the Department of Health, we have now recommenced a phased resumption of our full maintenance service. Due to the coronavirus outbreak we will be working through a significant backlog of repair work. Please visit our FAQs for further information.
We want to provide you with an effective repair service. To help do this we group repairs so we can prioritise them.
There are three groups of repairs:
There are also repairs you can do yourself. These are called self help repairs.
How to report a repair
Did you know that you can request and track a repair on the My Housing Executive portal?
My Housing Executive allows you to access information about your tenancy and contact us securely 24 hours a day.
Phone us: 03448 920 901 (including emergencies outside office hours)
Text us: you can text your repair to 66644 starting your message with the word “Repair” and remembering to include your address
How you can help us to complete your repairs quickly
There are a few things you can do to helo us complete your repairs as quickly as possible:
- Give as much information about the nature and extent of the repair
- Tell us if it has led to other damage in your home
- Let us know when you are normally at home so a contractor can get in
- Leave a telephone number so we can contact you
- Let us know if your access details change
Do you have a problem with your gas heating?
If you smell gas - contact the 24-hour gas emergency service on 0800 002 001.
If there is a fault with your heating system - report this to the Housing Executive as described above.
If your Gas card is not working - contact your chosen supplier either SSE Airtricity or Firmus Energy. Contact details are given below.
Phone: 0345 900 5253
Address: SSE Airtricity, 3rd Floor Millennium House, 17 Great Victoria Street, Belfast, BT2 7AQ
Phone: 0800 032 4567
Address: Firmus Energy, A4/A5 Fergusons Way, Kilbegs Road, Antrim, BT41 4LZ