Unknown callers

Sometimes visitors who are unknown to you may call to your door. Most will be genuine, but some may not be. It’s important that you stay safe by following a few simple steps.

What to look for

Unknown callers with bad intentions may try to trick their way into your home. Their aim is to steal money or valuables.

They can be any age, male or female and may be smartly dressed. They may say they are from the Housing Executive, council, the police, gas, water or electricity companies. They may ask for a drink of water or to use your phone.

What to do

Remember, if you’re not expecting a caller you should:

  • Use a security bar or chain on your door

  • Check their identification

  • Ask them to call back when you have someone with you

If you have an unexpected caller at your door, you can also use a service called Quick Check to check their identity. Ask them to wait outside while you do this.

To use the Quick Check service, you should:

  • Get the name of the unexpected caller and the details of the company they say they work for
  • Call the Quick Check service on 0800 013 2290 which is free to use
  • Give the details of the person to the Quick Check operator
  • You will be asked to wait while they check the information you have given them
  • If they confirm the person is valid it is safe to let them in

Quick Check is available all day and all year round.

In an emergency, you can also call the police on 999 or 0845 600 8000.

Reporting an incident

If an unexpected call tries to enter your home, phone the police. If you have information on unknown callers, call Crimestoppers on 0800 555 111. It is free to call and you do not need to give your name.

Further advice

  • If in doubt, don’t let unexpected callers in
  • Don’t keep large amounts of cash in your home
  • Some companies use a password scheme. You can arrange to use one of them
  • Advice about home security is available from the crime prevention officer at your local police station

Neighbourhood officer services