If we make a decision and you think it is wrong, you have the right to request further details, request a review of the decision or appeal the decision.
You must put your request in writing to your local Housing Executive office. Your request must contain details of what you want reviewed or appealed, why you think the decision is wrong and must be signed by you.
A request for a review of a decision or appeal must be sent to the Housing Executive within 1 calendar month of the date you are notified of the decision. This period can be extended if there are important reasons why you couldn’t contact us earlier.
The Housing Executive will look at the decision again and will write to you with full details.
If you appeal a decision and the Housing Executive does not change that decision, your appeal will be sent to The Appeals Service; an independent panel will then decide if the Housing Executive has made the correct decision.
The maximum time limit for an appeal is 13 months from the date our decision letter is sent to you; it is therefore important that you contact the Housing Executive as soon as possible if you would like further details of a decision, to dispute a decision or to appeal a decision.
The information in this section is for general advice only. We recommend that you contact your local Housing Benefit office if you have any queries.