What you must tell us
Lives change and some changes may have an impact on a claim for Housing Benefit. This may affect you if we are assessing your claim or we are already paying you.
If your circumstances change you must tell us right away. Any change may affect the amount of Housing Benefit you qualify for – it’s the law.
If the change means you will get more Housing Benefit and you don't tell us, you could miss out. If the change means you get less Housing Benefit we may pay you too much and you will have to pay it back.
If you are an owner occupier and your Housing Benefit and/or Low Income Rate Relief entitlement changes during the year, the amount you have to pay to Land and Property Services could increase or decrease.
You can read more in our section on:
What counts as a change in circumstances?
The following gives information on the changes you must tell us about. Please read them all. The changes may affect you, your partner, or anyone else living in your home.
What if I do not report a change in circumstances?
If you do not report a change you may be committing an offence. This could result in court action against you. It could also mean you lose out on getting more Housing Benefit if you don’t tell us, or are slow to tell us.
If you live in the rented sector
If we pay you too much Housing Benefit we expect you to pay it back. You can read more in our section on:
If you are still getting Housing Benefit we will take some of it each week until it is repaid. Or we may arrange to take it out of other benefits you are being paid. We will write to tell you what actions we are taking.
If you are no longer getting Housing Benefit we will work with you to arrange another way for you to repay.
If you are an Owner Occupier
The Housing Executive will credit your Housing Benefit award directly to your rate account with Land and Property Services (LPS) and you will not receive any payments directly from the Housing Executive.
If your Housing Benefit (Rates) and Low Income Rate Relief entitlement changes during the year, the amount you have to pay Land and Property Services could increase or decrease.
If your rate account has been credited with too much Housing Benefit:
- The Housing Executive will send the overpayment directly to LPS;
- LPS will debit your rates account; and
- LPS will send you a revised letter telling you how much you now owe and any repayment will need to be paid directly to LPS.
If your Housing Benefit (Rates) and Low Income Rate Relief entitlement increases during the year, the Housing Executive will credit your Housing Benefit award directly to your rate account with Land and Property Services.
Quick online calculation for Housing Benefit
The Housing Benefit calculator will help you to see if your new circumstances will affect what you are being paid.
- Open the Housing Benefit calculator
The calculator only provides an estimate - it is not the actual amount you will receive.
Even if you think the change will not affect your Housing Benefit you must tell us.
How do I report a change in circumstances?
By telephone: 03448 920 902 | NGT* 18001 03448 920 902.
To confirm your identity we will ask you for:
your name, address, date of birth and National Insurance Number
In person: at your local Housing Executive office.
In writing: You can download and complete the Housing Benefit forms listed below and send them in by post.
The information in this section is for general advice only.
Contact your local Housing Benefit office if you have any queries.
- Find your nearest Housing Benefit office