Change in circumstances – what you must tell us
Lives change and some changes may have an impact on a claim for housing benefit whether it’s just been made and is being assessed or it has been paid for a while.
If your circumstances change it’s vital to tell us right away as it may affect the amount of Housing Benefit you qualify for – it’s the law.
If a change in circumstances means you will get more housing benefit, a delay in letting us know may mean you miss out. If the change means you get less housing benefit we may pay you too much, which you will have to pay back.
What counts as a change in circumstances?
The following gives lots of information on the changes you must tell us about. Please read them all thoroughly. The changes may affect you, your partner’s, or anyone else living in your home’s circumstances.
What if I do not report a change in circumstances?
If you fail to report a change you may be committing an offence which could result in court action being taken against you. It could also mean you lose out on getting more housing benefit if you don’t tell us, or are slow to tell us.
If we pay you too much Housing Benefit we expect you to pay it back.
If you are still getting Housing Benefit an amount each week will be taken off until it is repaid – we will write to tell you – or we may arrange to take it out of other benefits you are being paid. If you are no longer getting Housing Benefit we will work with you to arrange repayment.
Quick online calculation for Housing Benefit
Use the Housing Benefit calculator to see how / if your new circumstances will affect your entitlement. This calculation will only give you an indication of what you might receive, it is not the actual amount. Even if you think the change will not affect your Housing Benefit you must still tell us.
How do I report a change in circumstances?
Telephone: 03448 920 902 | NGT* 18001 03448 920 902.
We will ask you for your name, address, date of birth and National Insurance Number to verify your identity.
In person: at your local Housing Executive office.
Download, print and complete the most relevant Housing Benefit form for your circumstances below and send in by post.
We usually need to see some evidence of the change in circumstance. For example, wage slips showing the increase or decrease in earnings or telling us a forwarding address when a non-dependant leaves the household.
To find contact details for your nearest Housing Benefit office see How to contact us.
Please note that all the information in this section is for general advice only. We recommend that you contact your local Housing Benefit office if you have any queries.