Following guidance from the Department of Health, we have now recommenced a phased resumption of our full maintenance service. Due to the coronavirus outbreak we will be working through a significant backlog of repair work. Please visit our FAQs for further information.
What is a routine repair?
If a repair is not classified as emergency or urgent then it is a routine repair and will usually be completed within four weeks.
The exception to this is where we already have a planned programme of maintenance that will include your repair. Your district office will advise you of this.
Examples of routine repairs are:
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cleaning or repairing gutters or downpipes
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easing or re-fitting doors or window-sashes
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plasterwork repairs
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repairs to floors or floor tiling
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repairs to internal or external doors or frames
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chimney pots, stacks, cowls or caps
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roof tiles or lead flashings
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fire hearths, surrounds and side tiles
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working kitchen fittings and work tops
How to report a routine repair
Did you know that you can request and track a repair on the My Housing Executive portal?
My Housing Executive allows you to access information about your tenancy and contact us securely 24 hours a day.
Phone us: 03448 920 901
Text us: you can text your repair to 66644 starting your message with the word “Repair” and remembering to include your address.