Although industrial action has now ended, we are still working through a backlog of repairs. Response times in some areas may be affected. The contractor will be in contact in advance to arrange access.
What is a routine repair?
If a repair is not classified as emergency or urgent then it is a routine repair and will usually be completed within four weeks.
The exception to this is where we already have a planned programme of maintenance that will include your repair. Your district office will advise you of this.
Examples of routine repairs are:
cleaning or repairing gutters or downpipes
easing or re-fitting doors or window-sashes
plasterwork repairs
repairs to floors or floor tiling
repairs to internal or external doors or frames
chimney pots, stacks, cowls or caps
roof tiles or lead flashings
fire hearths, surrounds and side tiles
working kitchen fittings and work tops
How to report a routine repair
Did you know that you can request and track a repair on the My Housing Executive portal?
My Housing Executive allows you to access information about your tenancy and contact us securely 24 hours a day.
