Due to essential maintenance, the My Housing Executive Customer Portal will be unavailable for a time from 2pm on Saturday 27 April 2024. We apologise for any inconvenience this may cause.
Although industrial action has now ended, we are still working through a backlog of repairs. Response times in some areas may be affected. The contractor will be in contact in advance to arrange access.
What is an emergency repair?
To be treated as an emergency the fault must carry the risk of immediate injury to people or major damage to property. Examples of emergency repairs are:
escape of gas or fumes
electrical fittings in contact with water
live or bare electric wiring
sewage overflowing into the home
outside doors that need secured
burst storage tanks, cylinders or pipes
failure of all lights or all power
failure of heating systems in severe weather and where no alternative is available
failure of all communal lighting
To report an emergency repair call us on 03448 920 901.
In these cases we will attempt to have a contractor at your home the same day or within 24 hours. The contractor will also inform us if more work is required.
What if an emergency occurs outside working hours?
If an emergency occurs outside working hours you can still obtain help by:
