Urgent repairs

Following guidance from the Department of Health, we have now recommenced a phased resumption of our full maintenance service. Due to the coronavirus outbreak we will be working through a significant backlog of repair work. Please visit our FAQs for further information.‚Äč

What is an urgent repair?

A urgent repair needs a quick response but is not an emergency. We will attend to urgent repairs within four working days.

Examples of urgent repairs are:

  • faults at electrical fittings
  • faults at water heating circuits
  • faults at electrical heating systems
  • ball valve faults at storage tanks or WC cisterns
  • leaks in WC flush pipes, waste pipes, traps, valves or radiators.
  • leaking back boiler or faults at the fire parts such as flue sets, throat plates etc.
  • blockages at sewers or drains
  • major water penetration at external doors or windows

How to report an urgent repair

My Housing Executive tenant portal logo

Did you know that you can request and track a repair on the My Housing Executive portal?

My Housing Executive allows you to access information about your tenancy and contact us securely 24 hours a day.

Phone us: 03448 920 901

Routine repairs