Contract management

We work with organisations funded by Supporting People to help them provide great services to people in need.

Types of Contracts

Contracts in the Supporting People program are grouped into four areas:

• homelessness
• older people
• younger people
• disability

Managing Risk

Risk management is a key part of contract management. We assess each provider to check for risks and plan how we will manage their contract.

We look at several risk factors, including:

• financial stability
• service quality
• performance
• general service concerns

What does contract management include?

Contract Meetings 

These meetings help us discuss funding agreements and service delivery.

How often they happen depends on the provider’s risk level.

Quality Monitoring Visits 

These visits check if services meet the right quality standards.

How often we visit depends on the provider’s risk level. If there is a serious issue, we may visit sooner or more often.