Home improvement

In this section

The Research Unit carries out and/or commissions telephone surveys of people who applied for and received a home improvement grant from us.

These surveys help us to evaluate grant applicants’ experience of the grants process.

Home Improvement Grants Survey

Survey aims

The main objectives of the research were to evaluate customer satisfaction with the overall scheme by:

Assessing each stage of the grants process;
Looking at aspects of the Grants forms and associated literature; and
Measuring satisfaction levels by individual grants offices.

The survey also looked at:

Sources of information on grants;
Levels of understanding of the grants process;
Ease/difficulty of completion of forms;
Profile of grant recipients; and
Overall satisfaction with the process.

Home Improvement Grants Survey 2023

The Home Improvements Grants Survey 2023 evaluates the private sector grants scheme which is currently being delivered by the Housing Executive's Grants Offices across Northern Ireland.

The key findings indicate that the vast majority (87%) of respondents were satisfied with the grants scheme overall. This level of satisfaction is similar to findings in 2020 (94% satisfied), when we last carried out a survey.

This survey is very useful, both in terms of identifying successes and identifying areas for improvement.

The Housing Executive is delighted to have maintained this high standard of user satisfaction during this time. Results are encouraging given that they refer to cases processed during the period of Covid restrictions.

Home Improvement Grants Survey 2020

Share this page

Homelessness