How we measure performance and outcomes

No. You only report on measures that apply to your service. The system will show only the relevant indicators for your service.

If a client does not need or refuses support for a specific measure, you do not need to record them under that measure. Only report outcomes for clients you have actively supported.

Short-term services
Provide support for up to 2 years.

Long-term services
Support clients for more than 2 years.

Clients in short-term services may leave before 2 years.

No short-term service should go beyond 2 years unless there is a valid reason.

Usually, no. However, some client groups may have specific needs where this applies.

Outcomes should not be reported twice within the same support period. 

If needed, use the comments box to explain.

Short-term service
Report quarterly on clients who have left during that period. Do not report clients still receiving support.

Long-term services
Report annually on all clients (both current and those who have left since your last report).

Yes. Supporting People (SP) contract teams may review outcomes during regular monitoring.

Keep all outcome records in client files in case SP officers request them during visits or meetings.

No. Many providers already have their own systems, so SP does not plan to introduce another one.

Providers have shared that they are comfortable using their current methods. Good practice examples may be shared between providers.

No. You only report outcomes for clients who received support.

However, self-funding clients must also be included in outcome reporting.

Short-term services
Report the outcome only in the quarter it was completed. 
If a client leaves before completing an outcome, do not report it, as the result is unknown.

Long-term services
If an outcome spans a financial year (e.g., starts in February 2025 and finishes in May 2025), report it in March 2026.

Yes. Report all clients who completed an outcome, whether the move was planned or unplanned. 

Only report clients who completed specific outcomes, whether achieved or not.

Yes. There is a comments section at the bottom of the Outcomes System submission page.

Use this to provide any key details about your outcome data.

To request an account:

• Email supportingpeoplebusinessimprovement@nihe.gov.uk
• ask for access to F5 and the Outcomes system.

A team member will send you a new user template to complete.

Once you return the form, they will create your Outcomes system account and ask ITASSIST to set up your F5 account.

ITASSIST will email you your F5 login details and instructions.

After that, a team member will email you your SPOCC.net login details and confirm your access to the Outcomes system.

Important:
Do not contact ITASSIST directly, as NIHE approval is needed before creating an account.

If you forget your F5 login, contact ITASSIST for help, on:

tel: 0300 1234 155

Yes. The Outcomes Frontend is only for submitting outcome measurements. 

You will still use SPOCC.net for other tasks.

Short-term services
Report only on clients who have left during that quarter.

Long-term services
Report annually on all clients (both current and those who have left).

If a client leaves and returns, include them each time they leave.

You can use the comments box to explain any increases in reported numbers.

There should be one Outcomes submission per service.
 
If multiple co-ordinators manage a service, they must submit a joint report.

For more details:

email: Supporting.People@NIHE.GOV.UK