My Housing Executive portal

Get online with the My Housing Executive digital tenant portal

We all lead really busy lives. We want you to be able to contact us from the comfort of your home anytime using the new My Housing Executive tenant portal. 

My Housing Executive tenant portal FAQs

The ‘My Housing Executive’ online portal provides services for Housing Executive tenants only.

If you are not a current or former Housing Executive tenant, we will decline your request.

You can get secure, 24/7 access to a range of services on the ‘My Housing Executive’ online portal (the Portal).

You can:

  • check your rent balance and account statements
  • make a payment
  • order a new rent payment card
  • update contact and personal details
  • request and track a repair
  • request a transfer, an adaptation to your property, or a self-help repair
  • submit a garage application

For a quick overview on how to register with us:

 

 

We need some information from you so that we can verify that you are a Housing Executive tenant/customer.  To make sure that you can sign up for the portal, there is some essential information that you must share with us.

These are marked on the registration form with a red asterisk*. They include:

  • Your title
  • Your first name (forename)
  • Your last name (surname)
  • Your date of birth
  • Your tenancy number (you will find this 8 digit number on your rent statement)
  • A username (this should be an email address that is private to you)
  • A password (it must be between 5 and 20 characters, must contain a digit, and must contain an uppercase letter)

You can choose to fill in all the fields on the registration form. This will help us to verify your account.

Please make sure you check your junk mail as the email response may be there. Contact our Customer Services Unit on 03448 920 910 if you do not find the email.

The ‘My Housing Executive’ portal provides services for Housing Executive tenants only.

If you are not a current or former tenant then your request will be declined.

We use your email address - which you provide when you first register - as your username.

Log in to the ‘My Housing Executive’ portal using your existing email address.  

When you log in, go to the ‘My Details’ section on your account and ‘Change Username’.

Log in and go to the ‘My Details’ section on your account and ‘Change Password’. We will then send you an email.

If you do not get an email, make sure that you are using the same email address (username) that you registered with. 

You can contact our Customer Services Unit on 03448 920 910 if you need them to check your username.

Please make sure you check your junk mail as the email response may be there. You can contact our Customer Services Unit on the number above if you do not find the email.

Sometimes we may need to carry out work on the ‘My Housing Executive’ portal. This means we need to make the portal unavailable.

When this essential work is taking place, there will be a ‘downtime’ message displayed. We will ask you to come back later or to phone us if you are calling about an emergency.

If you cannot access other websites, there may be a problem with your internet connection.

For advice on using Wi-Fi and digital devices, check out:

For advice and assistance regarding the ‘My Housing Executive’ online portal call our Portal helpline on 03448 920 910

Yes, we work with our suppliers to make sure our online services are secure. A detailed security test of the ‘My Housing Executive’ Portal was carried out before it went live.

Consider securing your digital device and internet connection as best you can. Also, avoid using a public PC to carry out any sensitive transactions.

Find out how to stay secure online from the National Cyber Security Centre (NCSC):

You can also take simple steps to protect yourself if you are using public Wi-Fi or a shared computer.

These include using private browser windows and clearing your browser cache.

To learn more about protecting yourself when using public computers check out:

My Housing Executive tenant portal logo

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