Tenancy conditions and advice

Conditions of tenancy

The general conditions of tenancy document is a tenancy agreement between you and us. You are the tenant and we are your landlord. Both of us have rights and duties that must be followed.

The tenant's rights & responsibilities handbook summarises your legal rights and duties, while the general conditions of tenancy document gives details of all rights and duties.

You should read both carefully before signing your tenancy acceptance.

Our customer charter outlines how we treat all of our customers, including private tenants and owner occupiers.

Customer charter