We need some information from you so that we can verify that you are a Housing Executive tenant/customer. To make sure that you can sign up for the portal, there is some essential information that you must share with us.
These are marked on the registration form with a red asterisk*. They include:
Your first name (forename)
Your last name (surname)
Your date of birth
Your tenancy number (you will find this 8 digit number on your rent statement)
A username (this should be an email address that is private to you)
A password (it must be between 5 and 20 characters, must contain a digit, and must contain an uppercase letter)
You can choose to fill in all the fields on the registration form. This will help us to verify your account.
Please make sure you check your junk mail as the email response may be there. Contact our Customer Services Unit on 03448 920 910 if you do not find the email.
The ‘My Housing Executive’ portal provides services for Housing Executive tenants only.
If you are not a current or former tenant then your request will be declined.
We use your email address - which you provide when you first register - as your username.
Log in to the ‘My Housing Executive’ portal using your existing email address.
When you log in, go to the ‘My Details’ section on your account and ‘Change Username’.
Log in and go to the ‘My Details’ section on your account and ‘Change Password’. We will then send you an email.
If you do not get an email, make sure that you are using the same email address (username) that you registered with.
You can contact our Customer Services Unit on 03448 920 910 if you need them to check your username.
Please make sure you check your junk mail as the email response may be there. You can contact our Customer Services Unit on the number above if you do not find the email.
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