Tenancy Support and Sustainment Strategy

Tenancies that thrive: Landlord Tenancy Support and Sustainment Strategy 2025-2030.

The Strategy shows our commitment to:

• providing care and support to minimise tenancy breakdown

• preventing homelessness

• promoting stable and sustainable communities

• be more than a landlord

Our customers are at the heart of everything we do. We understand the link between preventing homelessness and providing cross-tenure care. 

We offer support and advice to sustain tenancies for our customers.

For both tenancy breakdown and homelessness, prevention is better than cure. Having a secure and stable home is an essential cornerstone to a person’s life chances.

It impacts:

• the ability to secure employment

• children’s educational attainment

• general health and wellbeing

This Strategy puts our customer at the centre of our service. It takes a holistic approach to delivering support and advice at the right time. 

We will make it available whenever customers may need it in their housing journey.