The Customer Support and Tenancy Sustainment Strategy 2019-2022 shows our commitment to:
providing care and support to minimise tenancy breakdown
promoting stable and sustainable communities
be more than a landlord
Our customers are at the heart of everything we do. We understand the link between preventing homelessness and providing cross-tenure care. We offer support and advice to sustain tenancies for our customers.
For both tenancy breakdown and homelessness, prevention is better than cure. Having a secure and stable home is an essential cornerstone to a person’s life chances.
the ability to secure employment
children’s educational attainment
general health and wellbeing
This Strategy puts our customer at the centre of our service. It takes a holistic approach to delivering support and advice at the right time. We will make it available whenever customers may need it in their housing journey.
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