Financial Inclusion Strategy

Our Financial Inclusion Strategy 2023—2028 comes at a critical time for everyone who engages with the Housing Executive.

We are adjusting to a ‘new normal’, following a worldwide pandemic, and facing an acute cost of living crisis.

Our new strategy will empower tenants and housing customers to become more financially resilient. It will embed financial inclusion into as many of our customer services as possible. 

The framework of our strategy aims to:

•    Maximise tenant and housing customer income

•    Promote financial flexibility

•    Open doors to better finances

•    Communicate information and effectively signpost to support.

The 2023—2028 Financial Inclusion Strategy Action Plans will be divided into three key elements. Each element will define how services are planned, approached, and delivered. 

The three elements are: 

•    Prevention

•    Priority and 

•    Potential

This framework will adapt to known, anticipated, and unexpected financial inclusion challenges. It will guide the policies and procedures which deliver our yearly action plans. 

You can read the full Financial Inclusion Strategy and the Year One action plan below: